Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Return Policy
Refund/Return Policy: Your happiness is very important to us! Rest assured, we will ALWAYS take amazing care of you. All packages received must be inspected and reported within 7 days of delivery (via email or phone call) of any issues or intent to make a return. If such time as passed, please ask for a review to make a possible exception. ALL RETURNS MUST BE PRE APPROVED. So, if you need to process a return or exchange, please contact us prior to shipping your items back for your situation to be reviewed and for proper instructions.

For incorrectly filled orders or defective items: Please call or email us for our steps on handling your specific situation. Those are handled on a case by case basis.

For all other reasons for returns: (not what you were looking for, changed mind, don't like it...) If a return is accepted for at no fault to us, return shipping is to be paid for by the buyer. Because we often pay more in shipping than we charge our customers, the difference between original shipping paid by buyer and original shipping cost paid by Creative Fiber Arts will also be subtracted from your refund. After inspection, accepted returns may also result in a 20% restocking fee. Restocking fee is waived if you choose to exchange or use for in store credit. Buyer also responsible for full shipping on newly exchanged items. Yarns must be able to resell. This means in like new factory condition, without any missing yarn, labels and free from odors. This includes if it was unwound at all and rewound, it will not be considered new. Items that are returned in any less condition will not qualify for a return and will only be shipped back to buyer at buyers expense.


Sale Policy
We understand it can be frustrating to place an order and a sale pops up shortly after. That is why we created a courtesy policy that if you place an order within 48 hours of a sale, contact us, we will give you a promo code in the value of the difference with In-Store credit. However, it is not based on each individual item. It is based on your grand total. So if your grand total would have been lower with the sale you missed, that will be the in-store credit amount. Not item by item as they will vary up and down per sale. We only go by grand total amount.


MY REWARDS
My Rewards is a reward point system that we have in effect. Most reward programs only offer 1%. We offer you 3% back with in store credit! (100 Points = $1) You must have a minimum of 100 points to redeem. To redeem, please LOG IN to your account. Add your items to your cart. After you are done shopping, click on MY ACCOUNT in the top right corner. On the next page you will see towards the bottom, MY REWARDS. Once you select that, it will show your balance and ask you how many you would like to redeem. Enter the amount and go! It is that easy. PLEASE NOTE: If you check out with PAYPAL EXPRESS your order will NOT receive any reward points and you will not be able to use promo codes. This is due to PayPal being a 3rd party website that does not integrate with other websites. Completely out of our control. However, our website is certified secure and Paypal is our merchant account, so your credit card will still be processed by PayPal. In the 15+ years we have been in business, we have never had a fraud issue.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.creativefiberarts.com. The collective work includes works that are licensed to www.creativefiberarts.com. Copyright 2003, www.creativefiberarts.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.creativefiberarts.com or purchasing www.creativefiberarts.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.creativefiberarts.com or to purchase www.creativefiberarts.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.creativefiberarts.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of www.creativefiberarts.com used in the site are trademarks or registered trademarks of www.creativefiberarts.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.creativefiberarts.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.creativefiberarts.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.creativefiberarts.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.creativefiberarts.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.creativefiberarts.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.creativefiberarts.com product is mistakenly listed at an incorrect price, www.creativefiberarts.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.creativefiberarts.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.creativefiberarts.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.creativefiberarts.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.creativefiberarts.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.creativefiberarts.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.creativefiberarts.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.creativefiberarts.com products) must be commenced within one (1) year after the claim or cause of action arises. www.creativefiberarts.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.creativefiberarts.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.creativefiberarts.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.creativefiberarts.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.creativefiberarts.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.creativefiberarts.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.creativefiberarts.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.creativefiberarts.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.creativefiberarts.com may link to sites operated by third parties. However, even if the third party is affiliated with www.creativefiberarts.com, www.creativefiberarts.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.creativefiberarts.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.creativefiberarts.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).