How do I return an item?

Refund/Return Policy:

All packages received must be inspected and reported of any issues or intent to make a return within 7 business days from of proof of delivery. For incorrectly filled orders or defective items, please call or email us for our steps on handling your specific situation. Your satisfaction is very important to us and we will make sure any wrongs are made right. For all other reasons for returns: All returns must me approved via email or phone first. Returns received without prior consent will be rejected. If a return is accepted for at no fault to us, return shipping is to be paid for by the buyer. Accepted returns may result in a 10% restocking fee. No refunds. Exchange or in store credit only. Buyer also responsible for shipping on newly exchanged items. Yarns must be like new without any missing yarn, labels and no smells. Items that are returned in any less condition will not qualify for a return and will only be shipped back to buyer at buyers expense. Please contact us for your situation to be reviewed.