Creative Fiber Arts

You Can Contact Us By
Phone: 512.748.2712 Business Cell - WE TEXT TOO!
Monday through Friday 9:00am to 3:00pm Central Time --- Saturday, Sunday & After Hours: By Chance only.

If we are unable to answer your call, that means we are either on the phone with another customer or we are trying to pack up orders to get them done in time for our daily USPS pickup. Please leave only ONE message, as several messages slow down return call progress. Emails and voice mails are returned in order they are received. All voice mails received during business hours will get a call back same day, next day if received after business hours. Please have patience as sometimes it can take a while if we are swamped. Also keep in mind that Monday's are our busiest day and it will take longer to get back with you.

ABOUT US: Creative Fiber Arts is a small family owned and operated business. Ran by Eric, Mandy, Curtis & Madison. We are the largest online ladder yarn store in the world with over 500+ items to choose from! We offer yarns and accessories for less than anyone else with an exceptional and personable customer service! We like to make sure you know that if there is ever a mistake or issue, you never have to get upset with us... because just know we will take such great care of you! If you find an item for less, we will beat it by 5%. Also if you refer a friend and they place an order, you will receive a $5 in-store credit for each one. Also LIKE and FOLLOW us on Facebook for exclusive promo codes weekly! Thank you for visiting and please do not hesitate to contact us for any reason! We'd love to hear from you!!!

Refund/Return Policy:

Your happiness is very important to us! We will make sure any wrongs are made right and then some! We will ALWAYS take amazing care of you. All packages received must be inspected and reported of any issues or intent to make a return within 7 days from of proof of delivery. If such time as passed, please ask for review by an owner to see if a return or refund is still possible or if other arrangements can be made. For incorrectly filled orders or defective items, please call or email us for our steps on handling your specific situation. Those are handled on a case by case basis. For all other reasons for returns: (not what you were looking for, don't need after all, changed mind, don't like it...) All returns must me approved via email or phone first within 7 days from proof of delivery. Returns received without prior consent will be rejected and no shipping will be refunded. If a return is accepted for at no fault to us, return shipping is to be paid for by the buyer. Difference between original shipping paid by buyer and original shipping paid by Creative Fiber Arts will also be subtracted from the refund. Accepted returns may result in a refund, minus a 20% restocking fee. Restocking fee is waived if you choose to exchange or use for in store credit. Buyer also responsible for shipping on newly exchanged items. Yarns must be able to resell. This means in like new factory condition without any missing yarn or labels. This means if it was unwound at all and rewound, it will not be considered new. Items that are returned in any less condition will not qualify for a return and will only be shipped back to buyer at buyers expense. Please contact us for your situation to be reviewed.